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Frequently Asked Questions

Any registered Changi Rewards members are eligible to take part in the Sure-Win game. A game token will be issued with a minimum of S$30 nett spend in a single receipt at Changi Airport.

Just follow these 3 simple steps:

  • Spend a minimum of S$30 nett in a single receipt at Changi Airport.
  • Log in to sure-win.changirewards.com
  • Count your lucky stars and select your lucky card from the deck of 4 scratch cards!

You can also use your game tokens to unveil the lower value prizes to increase your chances of winning a better prize!

We reward you for shopping and dining with us! Earn a token when you make a minimum spend of S$30 nett in a single receipt at Changi Airport.

No, there is no limit. The more the merrier!

You can keep track of your tokens on sure-win.changirewards.com. Log in and select ‘Achievements’ and ‘My tokens’ to view the tokens.

Tokens will expire after 3 months from the date of issue. Be sure to win your prize before the tokens expire!

There is no quota. You can have fun with our Sure-Win game all day long.

Yes, you can! Simply use your token to unveil the lower value prize so you can make a wiser choice. Tokens required are as follow:

  • 1 additional token (on top of the 1 token used to play) = unveil 1 lowest value prize out of the 4 prizes hidden
  • 2 additional tokens (on top of the 1 token used to play) = unveil 2 lowest value prizes out of the 4 prizes hidden

Token is considered used once you complete either actions:

  • scratch one of the cards
  • unveil a card

Simply spend another S$30 nett in a single receipt to give it another go! You could possibly win the mega prize next.

The token is still yours! It will only be redeemed when the prize is revealed.

You can unveil the remaining cards to view the prizes that you could have won after your selection.

The Sure-Win game is an instant benefit for Changi Rewards members who spend at least S$30 nett.

Tokens will have to be taken back along with the refund.

We will withdraw the token issued if you refund on the purchase that earned you this token.

Yes, all Changi Rewards player will win the prize that he/she selects.

We have 3 mega prizes every month. This means 3 lucky Changi Rewards members will get to win the mega prize. Good luck!

Yes, the game will get even more exciting through the year as we introduce more prizes. Stay tuned!

  • For physical prizes, please head down to the Changi Rewards booth to collect your prize.
  • For e-prizes, e-prizes will be emailed to you.
  • For Changi Rewards points, it will be credited to your account directly with 7 holding days period. Please check the email that is sent to your registered email address for more information.

Physical prizes are available for collection at the Changi Rewards booth in Public area.

Changi Rewards Booth
Public Area
Changi Airport Terminal 3, Basement 2
(At the Customer Service Counter, opposite NTUC Fairprice)
Operating Hours: 10am to 11pm daily

We are sorry. We do not provide delivery service at this point of time. Please collect the physical prizes at one of our Changi Rewards booth in the airport.

To authorise another person to collect your Sure-win prize(s) at the Changi Rewards booth, please complete the Letter of Authorisation (click here to download the Letter of Authorisation). Your authorised redemption party will need to bring along the following documents:

  • Letter of Authorisation, duly signed by Cardholder.
  • Authorised redemption party's NRIC/FIN/Passport.
  • Copy of Cardholder's NRIC/FIN/Passport.
Please collect your prize 6 months from the date of play. Changi Rewards reserve the right to forfeit the prizes for any unclaimed prize after 6 months.
No, prizes are strictly non-exchangeable. Please play again – you might get the prize you want on the next round.
Log in to the Sure-Win game page, select ‘Achievements’ and ‘My Prizes’ to see the list of prizes.
Please note that all physical prizes are only available for collection at Changi Rewards booth located at Terminal 3 Public Area.